Payments FAQs

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Payments FAQs

1. How do I pay my hospital bill?

You can pay your hospital bill using one of the following methods below;

  • On-linehttps://payments.cuh.ie
  • In person – payments can be made in person to our office
  • By telephone –  credit/debit Card payments can be made by telephone: (01) 878 4621. Please note office opening hours Monday to Friday.  09.00 – 12.00 and 14.00 – 15.30
  • By cheques/postal/money orders – should be made payable to “Children’s University Hospital” and crossed and posted or delivered by hand to Patient Accounts Department, Temple Street Children’s University Hospital, Temple Street, D1. The Patient Accounts Department is situated just off the main corridor near the stairs to the restaurant. Please kindly note that we strongly advise against sending cash through the post unless registered. We accept no responsibility for the non-receipt of cash sent through the post.

 

2. How do I pay my Emergency Department bill?

  You can pay your hospital bill using one of the following methods below:

 

3. If I have a valid medical card, will I receive a bill for my child’s admission? 

No, once we have a record of your valid Medical Card you will not get a bill for your child’s admission.

 

4. If I have a long term illness (LTI) book, will I receive a bill? 

This will depend on the illness your child is being admitted with. Please contact the Patient Accounts Department on (01) 878 4622 and speak to a member of our staff for full information and advice.

 

5. If my child was recently an In-Patient, or visited the Emergency Department, and received a bill, by post, and I have a valid medical card or my child has an LTI book, what should I do?

For information and advice:

  • Please contact the Patient Accounts Department on (01) 878 4622 – In Patient Accounts Only.
  • Please contact the Emergency Department on (01) 878 4866 – Emergency Department Only. 

 

6. Did you know that you can email us with your child’s medical card details?

 

7. If you have a GP (General Practitioner) visit card, will that cover your child for In-Patient care? 

No, your GP Visit Card only covers the visits you make to your GP

 

8. What is the charge for public patient admission? 

The charge is €80 per day up to a maximum of €800 per year (from 01/01/17). All details, regarding payments, are printed on the back of the bill. The hospital will accept payment by instalments.

Please see our payment options which include an on-line payment facility on

Please contact the Patient Accounts Department on (01) 878 4622 and speak with a member of our staff for further information and advice.

 

8 a. What is the charge for an Emergency Department visit?

The charge is €100 per visit. Please see Statutory Exemption Charges – No 15 FAQ below

 

9. I do not have health insurance but would like to know the cost of a private hospital admission?

Please contact the Patient Accounts Department on (01) 878 4306/ (01) 878 4229/(01) 878 4744 and speak with a member of our staff for further information.

 

10. If I have a health insurance cover, do I need to complete an insurance claim form?

Yes. It is very important that you sign insurance claim forms before your child is discharged home.

If your child is admitted to the Day Ward the receptionists there will provide you with forms. These forms must be completed before you leave the hospital.

During the admission a member of the Patient Accounts team will visit you while you are on the ward.

Please contact the Patient Accounts Department on (01) 892 1802 and speak with a member of our staff for further information and advice.

 

11. What will happen if I leave the hosptial without signing my health insurance form?

If this happens a member of the Patient Accounts Department team will send you Insurance Forms by post and you will be responsible for completing the forms and returning them, in the Free Post envelope provided, at your very earliest convenience.

Please contact the Patient Accounts Department on (01) 892 1802 and speak with a member of our staff for assistance with completing the forms or email .

12. Did you know that you can download the insurance claim forms? 

 

Other important points to note with regard to private health insurance 

Please remember if you are using your Private Health Insurance (PHI) cover 

As a parent you are responsible for your child’s hospital account. Before the hospital can submit a claim, to your insurer, we must have all the required forms which have been completed by you.  The hospital will not get paid, for the care it provided to your child, unless you complete your insurance claim forms. Failure to complete your health insurance forms will leave the hospital with no option but to direct the account to you for immediate payment.

If I use my PHI will my annual premiums increase?

No, unlike house and car insurance your PHI will not increase if you make a claim for hospital and consultant fees.

 

13. What do I do if I hold a valid  European Health Insurance Card (EHIC) which has  been issued outside of ireland?

If you hold a valid EHIC card, please present this at admission and then contact the Patient Accounts Department on (01) 892 1802 to discuss your health cover.

 

14. What do I do if I am making a legal claim in the event of my child being involved in a road traffic accident (RTA) 

If you are making a legal claim in respect of an RTA, please inform us by contacting (01) 878 4306

 

15. Statutory Charge Exemptions:

  • Children suffering from the following disorders and diseases: Intellectual Disability, Mental Health Illness, PKU (Metabolic Disorder), Cystic Fibrosis, Spina Bifida, Hydrocephalus, Haemophilia, Cerebral Palsy.
  • Persons receiving services in respect of prescribed infectious diseases
  • Babies under six weeks of age
  • Holders of a full Medical Card

For in-patients queries please contact (01) 878 4306 for further information and advice.

 

16. Emergency Department Exemptions: 

  • Medical card or long term illness card holders
  • Patients re-attending the Emergency Department with the same illness within seven days and who have already paid for the €100 for the first visit.
  • Children who are admitted to hospital as an in-patient as a result of attending the Emergency Department  (you will then be subject to in-patient charges)
  • Children receiving treatment for prescribed infectious diseases
  • Babies up to six weeks of age
  • Children referred for treatment from child health clinics and school health examinations
  • Children who are entitled to hospital services because of EU Regulations
  • Children/ parents with a referral letter from a GP or D-Doc – this letter must be given at registration in the Emergency Department.  Unfortunately, a referral letter cannot be accepted at a later date
  • If your child has left the Emergency Department before being seen by a Doctor/Advanced Nurse Practitioner (ANP). Please let us know if you are leaving so that we can cancel your invoice.
  • You will not be charged a second time if you are asked to come back to the following clinics:
    • Review Clinic
    • Call Back Clinic
    • Dressing Clinic
    • Plastics Clinic

 

Other Important Points To Note

Patient Accounts Department
CHI at Temple Street
Temple Street
Dublin 1

The Patient Accounts Department would like to remind you:

  • Please give your Medical Card or Long Term Illness (LTI) Book or Private Health Insurance details to a member of staff each time you visit the hospital
  • If your child is admitted and you have Private Health Insurance, please do not to leave the hospital without first signing an insurance form.
  • Please do not ignore a Hospital bill and or letter.

If you have any further questions and you would like to speak with a member of the Patient Accounts Department team please contact us on one of the following numbers according to your specific query

  • Payments: (01) 878 4621
  • Health Insurance: (01) 892 1802
  • Medical Card: (01) 878 4622
  • General Queries: (01) 878 4306\ (01) 878 4744\ (01) 878 4229
  • RTA Queries: (01): 878 4306
  • Statutory Charge Exemptions: (01): 878 4306

Emergency Department Accounts Department
CHI at Temple Street
Temple Street
Dublin 1

The Emergency Department would like to remind you:

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