Frequently Asked Questions
We hope that you find the following information helpful.
Is there a charge for a visit to our Public Outpatients Department?
No, there is no charge for a public Outpatient Department visit and there is no charge for any tests or x-rays your child may need to have taken.
If I attend a Private Clinic do I have to pay for tests and x-rays the consultant may request?
Yes, if you attend a Private Clinic you have to pay for all tests and x-rays your child has taken. If your child requires an M.R.I. scan you have to pay for both the consultant radiologist fee and a hospital fee, for the use of the room and scanner. The hospital does not operate a direct payment scheme for outpatient MRI procedures therefore it is important to check with your health insurer with regard to claiming repayment. MRIs carried out as an inpatient are covered by the normal hospital direct payment scheme.
If I have a Medical Card who should I show my card to?
Please show your Medical Card to the receptionist at the desk. Your Medical Card details will then be entered onto our Patient Administration System. You should bring your child’s Medical Card with you for all hospital visits to ensure the details are up to date.
If I have a valid Medical Card and my child is admitted to hospital will I receive a bill for the admission?
No, once we have a record of your valid Medical Card on our system you will not get a bill for your child’s admission therefore it is very important that we have your up to date Medical Card details.
If my child has a Long Term Illness (LTI) Book who should I tell?
Please tell the receptionist at the desk and the details of your child’s Long Term Illness Book will be entered onto our Patient Administration System. You should bring your child’s Long Term Illness Book with you for all hospital visits to ensure the details are up to date.
If I have a Long Term Illness Book and my child is admitted will I receive a bill?
This will depend on the illness your child is being admitted with, if it is covered under your LTI book and or if the illness is exempt from Inpatient hospital charges. For details of your child’s entitlementshospital charges please contact the Patient Accounts Department directly.
If my child was recently an in-patient and I received a bill, in the post, and I have a valid Medical Card or my child has a Long Term Illness Book what should I do?
Please read the back of the hospital bill which gives you all the information you need, including telephone numbers for the Patient Accounts Department. Please telephone the Patient Accounts Department and give us your Medical Card or Long Term Illness Book details. We will then up date our systems and once we have checked all the information, we can cancel the hospital bill.
If I have a G.P. Visit Medical Card will that cover my child for Inpatient care?
No, your G.P. Visit Medical Card only covers the visits you make to your G.P. It will not cover your child if they are admitted into hospital as an inpatient, or if your child attends our Emergency Department.
If I have Health Insurance who do I need to tell?
Please tell the receptionist at the desk. Your Health Insurance details will be entered onto our Patient Administration System. Please also tell the doctor at the clinic who will then have this information should your child need to be admitted. Please ensure that you bring your child’s Health Insurance details with you for all hospital visits to ensure that our information is up to date.,
If my child is to be admitted to hospital what should I bring with me on the day of the admission?
You should bring your Medical Card or Long Term Illness Book or your Health Insurance details. You should give your details to the receptionist in the area you have been asked to attend for example The Day Ward or Admissions Office.
If my child is not covered by a valid Medical Card, Long Term Illness Book or Health Insurance and needs to be admitted, will I get a bill from the hospital for the stay?
Yes, there is a fee of €75 per day up to a maximum of €750 per year. All details, regarding payments are printed on the back of the bill. The hospital will accept payment by installments. Please telephone the Patient Accounts Department and we will arrange a Pay Plan for you.
If I have Health Insurance Cover do I need to complete an Insurance Claim Form?
Yes. It is very important that you sign an insurance claim form before your child is discharged home. If your child is admitted to the Day Ward the receptionists there will provide you with a form. You will need to complete this form and return it to the receptionists on the day ward before you leave the hospital. A member of the Patient Accounts team will try and visit you while you are on the ward. If we do not get a chance to meet you before you leave the hospital, you can ask the Ward clerk to contact the Patient Accounts Department and a member of the team will go to meet with you. Alternatively, you can complete a form, which you will find located on the wards, and leave it in the secure grey box beside the claim form holder.
If I use my Health Insurance will my annual premiums increase?
No, unlike house and car insurance your Health Insurance will not increase if you make a claim for hospital and consultant fees. Temple St, Children’s University Hospital has direct links with all major health insurance companies so all you need to do is to complete and sign an insurance claim form. If, at any time, you would like to speak with a member of the Patient Accounts staff please ask the Ward Clerk who will arrange this for you.
The Patient Accounts department would like to remind you:
- To give your Medical CardLong Term Illness Book, Health Insurance details to a member of staff each time you visit the hospital
- That if your child is admitted and you have Health Insurance, not to leave the hospital without first signing an Insurance Form.
- Do not ignore a Hospital bill and or letter. Please contact the Patient Accounts Department where your query will always be dealt with in a sympathetic and confidential manner.
Location of the Patient Accounts Department
The Patient Accounts Department of Temple St Children’s University Hospital, is situated just off the main corridor near the stairs to the restaurant.
Opening hours: Monday – Friday 9am – 12 midday 2pm – 3.30pm
If you have any further questions and you would like to speak with a member of the Patient Accounts team just telephone us at the following numbers