Message to families attending CHI at Temple Street following the cyber attack on the HSE
Update 27 July 2021
We have resumed all services at CHI at Temple Street, however, our systems continue to be impacted by the cyber-attack and processes are slower than normal. We regret that patients and families may experience longer wait times. Please bear with us and we thank you for your patience and support. Any outpatient appointments cancelled as a result of the cyber-attack will be rescheduled.
Children’s Health Ireland (CHI) is continuing to review the situation resulting from a cyber attack on national health IT systems. We have been heavily impacted by the cyber attack.
We do not have access to all our IT systems in CHI at Temple Street and across other CHI hospitals. There are some CHI IT systems that operate outside of this incident.
We understand this is distressing for families of our services and our staff.
Please do not email our services as emails or any form of online/ video messaging services are not working. Please do not email to confirm or query appointments. The service will contact you if you are due to attend an appointment.
We ask that you please do not attend a scheduled appointment unless you are contacted.
A sincere thank you for the efforts being made and we ask for your co-operation during this time.
Emergency Departments & Urgent Care Centre
We would like to reassure parents and families that our Emergency and Urgent Care Services at CHI at Temple Street,, CHI at Crumlin, CHI at Tallaght and CHI at Connolly (Urgent Care Centre) are open.
As there are manual processes in place, we will be slower than normal seeing our patients.
We are asking all families to help us by only attending if your child needs emergency or urgent care.
CHI at Temple Street: Update Tuesday 8 June – Friday 24 July
CLICK HERE FOR UPDATES ON SERVICES
All elective inpatient and day cases are cancelled.
All outpatient public and private clinics are cancelled including phlebotomy (bloods) and radiology including X-ray, Ultrasound, CT, MRI and Nuclear Medicine.
Virtual and all non face-to-face clinics are cancelled.
We will issue new appointments as soon as possible.
All fracture trauma clinics are open.
If attending the hospital please bring any appointment letter and/ or correspondence with your child’s Medical Record Number (MRN). This will assist with retrieving your records.
Patient Support: 01 8784200
Important notice for patients attending Ophthalmology ( Eye) clinic In CHI at Temple Street
Premature babies who are attending for ROP (retinopathy of prematurity) screening/ treatment: this appointment is very important. Please attend the clinic as scheduled or as discussed on discharge / last eye review.
Patients with retinoblastoma please attend eye appointments as scheduled.
Any patients with active uveitis, glaucoma or post op cataract please attend.
Please call 0874126364 between 8am and 12midday, Monday to Friday, with any queries. This number is ONLY for ophthalmology patients.
Patients should attend emergency departments for any eye threatening injurys or complications.
Please keep updated via our website and follow us on Twitter @TempleStreetHos
COVID-19 restrictions and visiting guidelines
To protect our patients/parents/guardians & staff only one parent/guardian without symptoms of illness is allowed to be with their child during their hospital admission or appointment. You can now alternate who stays with your child while they are in hospital.
Please do not attend if you have any symptoms of COVID-19, are a close contact or are awaiting a COVID-19 swab result. All visitors must wear a face mask at all times. While we understand that these measures will be difficult for some families, our priority is the safety of all CHI patients, families and staff.
Updates across CHI hospitals:
CHI at Crumlin:
CHI at Connolly:
CHI at Tallaght:
Most of Tallaght IT systems were outside of the cyber attack
There is a slow and steady return. Most outpatient public and private clinics are expected to return from Monday 31st May
All day- case inpatient and outpatient services are resuming.
Please keep updated via website www.tuh/CHI-At-Tallaght @CHIatTallaght
Data Protection Office Update
Please note that limited access to ICT systems means limited access to patient information. Children’s Health Ireland (CHI) is working with the HSE to determine the impact of patient data regarding the HSE cyber attack. CHI will update this notice as more information becomes available.
See below email addresses for Data Protection queries:
We have reported the cyber attack to the Data Protection Commission in line with our obligations under the General Data Protection Regulation (GDPR) and the Data Protection Acts.
Identified personal data breaches will be investigated and notified in accordance with GDPR requirements.
DO NOT open texts or any personal emails from unknown sources.
If you receive any suspicious calls, texts or other contacts seeking personal or banking details please report to the Gardaí confidential line – 1800 666 111.
This is a continuously changing situation and CHI will review and issue further updates on our websites and social media channels.
Thank you for your support and we ask our families for their co-operation during this time.
